Privacy policy
Last updated: 25 October 2026
1. Introduction
Peace of Mind Rentals (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use, disclose and safeguard your information when you visit our website and use our services.
By using the website or submitting personal information to us, you agree to the terms of this policy.
2. Information we collect
Information you give us
- Your name, email address, phone number and postal address (for contact, application and newsletter forms)
- Information you submit with a rental application, such as property links, preferences and supporting documents
- Anything else you choose to share when communicating with us
Information collected automatically
- Technical information such as IP address, browser, device, operating system and time of access
- How you use the website, such as pages visited
- Cookies and similar technologies that help improve the website
3. Why we use it
- To provide our rental and subleasing services and to communicate with you about applications and properties
- To respond to enquiries and support your application
- To improve the website and our services
- To send updates, such as when our property listings launch, if you have opted in
- To comply with the law and protect our rights and the rights of others
4. Legal basis
Under the Protection of Personal Information Act (POPIA), and other applicable law, we rely on your consent, the performance of a contract, our legitimate interests (such as fraud prevention), and compliance with legal obligations.
5. Sharing your information
- Service providers who help us run our services (hosting, email, application processing)
- Property owners, landlords and agents, where needed to process your application or secure a property
- Legal, regulatory or government authorities where required by law, including in cases of fraud
We share only what is necessary and require third parties to protect your information.
6. International transfers
Some of our service providers may store or process information outside South Africa. Where this happens, we make sure appropriate safeguards are in place.
7. Cookies
We use cookies to improve your experience and understand how the website is used. You can control cookies through your browser settings.
8. Retention
We keep personal information only for as long as needed for the purposes above or as required by law, then securely delete or anonymise it.
9. Your rights
- To access the personal information we hold about you
- To ask us to correct or delete it
- To object to or restrict how we process it
- To unsubscribe from marketing at any time
- To lodge a complaint with the Information Regulator of South Africa
10. Security
We take reasonable technical and organisational measures to protect your information, but no system is completely secure.
11. Children
Our services are not intended for anyone under 18. If we learn that we have collected information from a child without consent, we will delete it.
12. Changes
We may update this policy from time to time. The latest version will always be on this page with its “last updated” date.
13. Contact us
Email: info@pom.rentals
Address: Suite 2, 2nd Floor, West Tower, Nelson Mandela Square, Maude St, Sandton, 2196
Telephone: 087 265 4371