Frequently asked questions

Our leases are a fixed 12 months, which gives stability and consistency to both tenants and landlords.

Because we sit between you and the landlord, each lease needs extra management to make sure everyone's rights and responsibilities are upheld. The monthly service fee covers that dedicated attention and keeps the property well maintained, with issues handled quickly.

In the third week of the 12th month our in-house maintenance team visits the property. Any wear or damage is attended to, so your deposit is returned in full and the home is ready for the next tenant. This end-of-lease inspection is included in the service fee.

The placement fee is equal to one month's rent and is a non-refundable security amount. It is used to guarantee the landlord's rental income every month, which is what allows us to approve applicants who would otherwise be declined.

Yes. If you'd like to stay longer, our leasing team will send you the renewal details and steps as your current lease nears its end.

We service homes with a monthly rental of R5,000 or more.

Absolutely. Our agreements are designed for both salaried and contract-based earners. Instead of payslips, send six months of invoices that match the payments in your bank statements.

If you hit a bad month, our flexible payment plans help you stay on top of your rent.

In most cases, no. We can tell you the average utility costs for the home you're interested in so you can budget properly.

Contact our maintenance team by email, phone or WhatsApp. We aim to resolve maintenance issues quickly so you stay comfortable throughout your lease.

Pet policies depend on the property. Some allow pets with an additional deposit or monthly pet rent, others have restrictions on size, breed or number. Ask us about the specific home you're interested in.

All information and documents you submit must be true, accurate and genuine. Misrepresentation or fraudulent documents will lead to the application being cancelled, all funds received being withheld, and possible legal action, including civil claims for damages and reporting to the relevant authorities and credit bureaus.

Because eviction in South Africa can take six months or more, we may claim up to six months' rent to cover legal costs, lost rental income and recovery costs. By applying, you accept these terms.

Call 087 265 4371 (Mon – Fri, 8am – 5pm), WhatsApp 079 7 333 333 (Mon – Sun, 7am – 7pm), or email info@pom.rentals. For viewings and applications, email viewing@pom.rentals.

Our team spends much of its time on the road showing homes, so please book an appointment before visiting the office.